Quality assurance with exchange-only policy for damaged products
We stand behind the quality of our artisan chocolates. While we don't offer refunds, we provide free exchanges for damaged products to ensure you receive perfect chocolates every time.
Exchange for damaged products only - If your chocolates arrive damaged, we'll immediately replace them with fresh ones.
No cash refunds - Once a product is sold, we do not provide monetary refunds under any circumstances.
Clear guidelines on what we can and cannot accommodate
No monetary refunds under any circumstances
Exchanges not available for personal preference changes
Cannot exchange for different flavors if you don't like the taste
No exchanges for products that have been opened or consumed
No exchanges for products damaged due to customer's improper storage
Products physically damaged during delivery process
Visible manufacturing defects or contamination
Chocolates melted due to delivery temperature issues
If we shipped incorrect product than ordered
Products past "best before" date (very rare occurrence)
Simple steps to get your damaged products exchanged
Contact us via WhatsApp at +91 79788 00300 immediately after delivery
Send clear photos/videos showing the damage to products and packaging
We verify and approve exchange within 1 hour of receiving evidence
We arrange free pickup of damaged products from your location
New, fresh chocolates delivered to you the next day
You receive perfect, fresh chocolates and enjoy your treat!
Important: We do not provide cash refunds under any circumstances. All sales are final once the product is delivered.
Chocolates are perishable goods with limited shelf life
We cannot resell returned products for hygiene reasons
Clear no-refund policy ensures transparent transactions
We provide exchanges as our quality guarantee solution
Important terms for product exchanges
Damage must be reported within 2 hours of delivery. After this period, exchanges cannot be processed.
Clear photos/videos of damaged products and packaging are mandatory for exchange approval.
Products must be in original packaging with at least 75% of contents intact for exchange.
Exchanges are for the same product or equivalent value, not for different items.
Exchanges available only within our delivery areas in Bhubaneswar.
Each order eligible for only one exchange to prevent misuse of policy.
While we don't offer refunds, we guarantee the quality of every chocolate we deliver.
Our exchange policy for damaged products is our commitment to ensuring you receive perfect chocolates every time you order from us.